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We do everything we can to make sure all your questions are answered here on this site.

When people ask us a question, we put the most commonly asked ones here on this “Frequently Asked Questions” page.

If after reading this you still have questions unanswered, follow the instructions below…

Can I insure my children?
Yes. Family members are covered with the normal cover. NOTE ‘family’ is defined as mother, father, brother, sister, son, daughter (including ‘step’ and ‘half’ variations) – nothing other than this eg not cousin.

What phone networks will you cover for?

We can cover all Blackberrys purchased within the last 6 month subject to the usual Terms as shown online here – no matter what network you are on! So if you are on Orange, O2, T-Mobile, Three or Vodafone – we can cover you – you can order Blackberry insurance here

How much is it?
Prices start from only £2.49 a month PLUS 1 months FREE. Use the Quick & Easy Quote system here to get your exact quote and buy online.

You can pay either monthly by Direct Debit or yearly by credit/debit card with one single payment. It’s your choice!

So what is covered?
Get insured with us today and you are instantly protected for…

• Loss
• Theft
• Water damage
• Accidental Damage
• Extended Warranty (ie if it ‘just goes wrong’)
• International Cover
• Fraudulent Call Cover

Do I qualify for this low-cost Blackberry Insurance?
Did you get your Blackberry

 1. In the UK (and you are a UK resident)?
 2. With a valid proof of purchase (receipt or invoice)?
 3. In the last 6 months (as shown on your proof of purchase)?
 4. New when you bought it? (we cannot insure second hand items)

If you answered yes to all these 4 questions you could qualify …
Read on …

What is “Proof of Purchase”?
Your proof of purchase is either a receipt or invoice. The date is vital – it must show as being within the last 6 months at the time you order your
Blackberry insurance here.

NOTE: The date of your Blackberry is taken from your proof of purchase (receipt or invoice). We can only insure your Blackberry if your receipt or invoice shows the date within the last 6 months.

Will I be able to continue my Blackberry insurance after the first 12 months?
Yes! After the first 12 months you can then choose to continue your Blackberry insurance – by paying either monthly or yearly.

When am I covered?
You are covered as soon as your order is completed online, subject to successful payment.

I have a new contract with a network-supplied 14-day return ‘reconditioned’ Blackberry. Can you insure me?
Yes. If you have a Blackberry (subject to the usual Terms, within 6 months from purchase etc) and were given a 14-day return reconditioned Blackberry handset from your network, then yes, we can insure you.

Can I use my own SIM card (chip) in my Blackberry?
Yes. You can put whatever SIM card you want (whether Pay as you go or pay monthly contract) in your Blackberry. You do not have to use the SIM card which came with your Blackberry (it is your Blackberry you will be insuring, not the SIM – the SIM gets replaced by your network). You must simply register the SIM you want to use (with it’s phone number) during the order process – or if you change the SIM card used in the phone later simply call us or email us to tell us the new SIM card details.

How do I claim if I need to?
Instantly after order we provide you with all the claims details you need by email. Claims are fully handled within 48 hours.

In the event of a claim you simply call us and we talk you through the claims process. If your Blackberry is damaged or stolen you simply fill in a form and we process your claim. If your Blackberry is damaged, we ask you to send this in to us. You simply courier or post your damaged Blackberry to us as soon as you initiate your claim, following our instructions on how to do this. If your Blackberry is stolen first you need to report it to the Police within 24 hours. The Police will give you a Crime Reference Number. We need this Crime Reference Number as part of the claim.

If your Blackberry is stolen or if it is damaged beyond economic repair (ie if it would cost more than it is worth to repair) then we send the replacement Blackberry to you – so you dont have to worry about getting a cheque or having to go and buy another Blackberry.

Again, everything you need to know about the claims procedure is sent to you immediately after you order. It is quick and easy to claim.

When will I receive the documentation?
Your documentation will arrive by email usually within 10 days after ordering (don’t worry – you are covered at soon as your order goes through, subject to successful payment).

Am I insured in a commercial vehicle?
Because commercial vehicles (such as builders vans etc) can have a large number of items stored in them and potentially stolen, we cannot insure the item in any commercial vehicle. ‘Commercial vehicle’ means a work vehicle ie it doesn not necessrily have to be a van – it could be a car or taxi. If it is being used for work purposes then it is a ‘commercial vehicle’ and as such cannot be covered. If it is being used for personal purposes then it is not a ‘commercial vehicle’ at that time.

Where can I live?
If you are a UK resident (including the Isle of Man and the Channel Islands) then we can cover you, plus you are covered when you travel abroad for up to 90 days within any 12 month period. This covers any repairs being carried out in the UK by repairers approved by us (or replacement if repair is not possible).

How do I get my replacement?
We replace with a like-for-like product – ie the same – or as near as possible at the time of replacement, if by the time of the claim your model is no longer available. If your Blackberry model is not available you will get the nearest-specification Blackberry.

Is there a 12 month contract with this insurance?

Yes, this Blackberry insurance is a 12 month contract which you can pay yearly with a once-only credt/debit card payment today, or pay monthly by bank Direct Debit each month – so it is up to you how you pay. Either way you can later re-insure yourself after the 1st year. From the moment you order your Blackberry insurance here you are covered – it is INSTANT and immediate. Both options are available here >> Click here

Can you insure business Blackberrys?
Yes, we can insure individual consumers and/or business customers.

Order now?
You can order your Blackberry insurance protection online here now

Still got questions?

Please note – we put everything you need to know on this site. Please browse the site for details – it is all here. If after reading this site you cannot locate your answer please contact us – but remember – it will be quicker to find it on this site here. Thanks